FAQ'S

Where are you located and what are your business hours?

The Museum Shop and the Museum Bookstore are located inside the Museum of Northern Arizona. The Museum is 3 miles north of downtown Flagstaff, Arizona at 3101 N. Fort Valley Rd, US Highway 180 in Flagstaff, Arizona on your way to the Grand Canyon. The Museum is open 7 days a week from 9am – 5pm, with the exception of Thanksgiving Day, Christmas Day, and New Year’s Day, when the Museum is closed.

Do you offer discounts?

The Museum of Northern Arizona offers a membership incentive which entitles members to a 10% discount on all Museum Shop and Bookstore items, unless otherwise noted. Become a member today and start saving!

Can you tell me more about an artist on your site?

Yes, we will try our best to provide you with the information! Please go the “contact us” link on the home page and send an e-mail detailingyour request.

I’d like to see more images of an item? Can you send me pictures via email?

Yes we can! Please go the “contact us” link on the home page and send an e-mail detailing your request.

How can I learn more about your events?

Become a member! You can purchase a membership on line. Just visit our Membership page for all the details. Members receive advance notice of all of our events via US Mail and e-mail. Additionally, you can check our web site, www.musnaz.org for details of current and upcoming events.

What are the benefits of membership?

The Museum of Northern Arizona members enjoy these benefits year-round:

• A 10% discount on Museum of Northern Arizona online and in-store orders
• Two exciting issues of Plateau magazine delivered to your home (benefit available at “Sunset Crater” level and above)
• A members discount on travel opportunities through MNA Ventures Program
• Advance notice of MNA programs and events via US Mail and email notifications
• Pride in supporting the exhibitions, research, and public education programs of the Museum of Northern Arizona

When will I receive my membership card?

Normal processing takes about 10– 14 days from when payment is made. If you need a temporary card, one can be generated for you. 

Do you offer layaway?

We do not offer layaway via the on-line shop, but are happy to do so with a phone call to our Museum Shop. If you see an item on-line that you would like to put on layaway, please note the item number and call 1-800-423-1069 to speak to a staff member.

Can you tell me how much my item is worth?

We are not licensed to appraise art. However, we can direct you to licensed individuals in the area.

Do you buy American Indian artwork from private individuals?

Occasionally, we will consider consigning a piece of art rather than purchasing it. Please send digital images and details of your request via the “contact us" link located on the home page.

Shipping and Handling

The Museum of Northern Arizona’s Museum Shop will typically ship your order within two to three business days. If there is a delay, we will let you know ahead of time. All items are shipped insured.

How do we ship?

We use USPS/USPS Express for all national and international packages.

Oversized items (including some Kachina Dolls, Pottery and Paintings) will be shipped via UPS. If Federal Express is an option for you, please e-mail us with your request.

How do I calculate shipping?

Shipping is calculated for you via the web site. Once you have entered your shipping address, the shopping cart will calculate the cost of the shipping.

How do you calculate shipping costs to customers outside the US?

We are able to ship internationally and we use USPS online. When you place an order with an international shipping address, the cost of shipping will appear after you have entered you Shipping Address. Please be aware that the shipping price does not include insurance.  Due to each country having limits on insurance, the shipping expenses will vary.  We will contact you with the corrected amount before shipping your item.

Over sized items can not be shipped internationally. However if you are interested in an item you are most welcome to “Contact Us” to enquire about the possibility of shipping the item.

How do I return an item?

Only items purchased from our physical location or online store may be returned within 14 days of purchase with the original receipt. Store credit will be issued for returns 14-30 days after purchase with the original receipt. No returns/exchanges on sale items or shipping/handling charges. CD’s and DVDs may only be returned if in their original unopened packaging, unless the item(s) are defective.

To return an item(s), please follow 5 easy steps:

1. Place the item(s) (in the condition in which it was received) in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Please specify the reason for the return on the original receipt.
4. Indicate whether you are requesting a refund, replacement, or exchange.
5. Ship the package to the address below:

For your protection, we recommend you insure your package for shipping. The Museum of Northern Arizona is not responsible for lost, stolen or damaged packages that are returned to the Museum. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

How do I purchase/redeem gift certificates?

Please contact our Museum Shop at 1-800-423-1069 to speak with a staff member to purchase a gift certificate. They can be purchased in any denomination and expire twelve months from the date of purchase. The Museum of Northern Arizona membership discount (10%) is not applicable toward gift certificate purchases.

How do I fax or mail in an order?

Fax order requests to:
(928) 774-1229

Mail order requests to:
Museum Shop; Museum of Northern Arizona; 3101 N. Fort Valley Road; Flagstaff, AZ 86001

How do I check my order status?

The Museum of Northern Arizona’s Museum Shop will typically ship your order within two to three business days. For orders placed online, you will receive an order number with your order confirmation. Please reference your order number when checking the status of your order. If you have further questions do not hesitate to contact the E-Commerce Manager with your order number at 1 800 423 1069

What if I have moved and want to change my address?

You can contact our E-Commerce Manager via the “contact us” located on the home page or call 1 800 423 1069 to update your email/shipping address.